By visiting and using our online ticket shop www.ticketstore.lv and making purchases in the e-shop, users agree and undertake to comply with the following terms of use of the e-shop.
The e-shop is administered by Artist Production GmbH, reg. Nr. Ust-ID: DE300676889 (hereinafter referred to as TICKETSTORE.LV), registered office: An der Ochsenwiese 3, 55124 Mainz, e-mail: support@ticketstore.lv.
1. GENERAL TERMS AND CONDITIONS
1.1 TICKETSTORE.LV is not the event organiser and is not responsible for the content and quality of the event.
1.2 TICKETSTORE.LV is solely responsible for the sale of event tickets.
1.3 TICKETSTORE.LV sells event tickets on behalf of the organisers, in accordance with the conditions set by the organisers, and is not entitled to set or change ticket prices or the terms of their sale and redemption (including the venue and time of the event, seating arrangements, capacity of the hall and other parameters).
1.4 All rights and obligations in connection with tickets shall be determined and announced by the organiser of the specific event and TICKETSTORE.LV shall not be liable for the content, modification or performance of such rights and obligations.
1.5 The name of the event organiser is available on the e-shop page of the specific event and on all tickets of the specific event.
1.6 TICKETSTORE.LV shall not refund the value of lost, destroyed or damaged tickets and shall not issue other tickets in lieu of such tickets.
2. PRICES AND PAYMENT
2.1 Tickets may be on sale at different prices for the same event at the same time.
2.2 Subject to the event organiser’s terms and conditions, special ticket offers or special prices may be available, the terms and conditions of which are set out separately in each event description.
2.3 E-ticket sales may be suspended prior to the start time of the event if so determined by the event organiser.
2.4 The purchase of tickets in the e-shop is a paid service. The fee is distributed and clearly indicated at each event separately before payment is initiated.
2.5 After the tickets have been placed in the shopping basket, the customer has 15 minutes to pay for the tickets selected in the e-shop, during which time he/she must pay for the tickets using online banking, payment cards (VISA, Mastercard) or Apple Pay and Google Pay.
2.6 If the customer has not paid within 15 minutes, the transaction has not taken place. Tickets are released for free sale and the customer must go through the ticket purchase process again. In this case, TICKETSTORE.LV shall not be liable if the customer fails to re-purchase the previously selected tickets (if they have already been purchased or if all the tickets for the respective event have been purchased).
2.7 TICKETSTORE.LV shall be entitled to cancel any purchase if it suspects that the transaction may be fraudulent.
3. DELIVERY
3.1 After payment, you can save the e-ticket (.pdf) on your device or print it out when you return to the trader’s home e-shop. The ticket is also automatically sent to the customer’s e-mail address, which the customer has indicated during the ticket purchase process. The ticket can also be found in your user account in the e-shop under “My purchases” and printed/saved.
3.2 TICKETSTORE.LV shall not be liable for any errors during the ticket purchase process if they are caused by the customer providing inaccurate data.
3.3 In the event that the customer has not received the purchased tickets in their e-mail within 24 hours of purchase, the customer must contact TICKETSTORE.LV by e-mail support@ticketstore.lv.
4. TICKETSTORE.LV RIGHTS AND OBLIGATIONS
4.1 One customer may purchase a maximum of 10 tickets for one event at one time. The Organiser and TICKETSTORE.LV have the right to set other limits for the purchase of tickets for a specific event.
4.2 TICKETSTORE.LV does not check the user’s identity, except for the username and password.
4.3 User data of any e-shopper is protected and not available for public inspection. Registration for purchase is optional.
4.4 Neither TICKETSTORE.LV nor the event organiser verifies the identity of the ticket purchaser or owner, nor accepts any liability for any damages that may arise as a result.
4.5 TICKETSTORE.LV does not check whether a particular user is entitled to purchase discounted tickets (e.g. “Student Discount”) according to the event organiser’s rules. The purchase of discounted tickets does not guarantee entry to the event. In such cases, access to the event shall be verified at the venue of the event.
4.6 Violation of the e-shop terms of use entitles TICKETSTORE.LV to block the user’s access to the e-shop and/or cancel any ticket purchase made by the user.
5. RIGHTS AND OBLIGATIONS OF THE USER
5.1 The User undertakes not to interfere with the operation of the e-shop and not to interfere with its technical solutions.
5.2 Any monitoring, copying, reproduction, use or publication of the operation, data or design of the e-shop for any purpose is prohibited.
5.3 When purchasing tickets, the User shall ensure that, after payment, he/she has actually received the tickets by e-mail or in the form of downloadable files. Otherwise, he/she shall immediately inform TICKETSTORE.LV by e-mail support@ticketstore.lv.
5.4 The e-shop user agrees:
6. REFUND OF THE TRANSACTION AMOUNT
6.1. 14.09.2016. Paragraph 22.12 of Regulation No. 255 of the Cabinet of Ministers “On Distance Contracts” states: “(The consumer may not exercise the right of withdrawal if) the contract is concluded for accommodation services (excluding contracts for the rental of residential premises), the carriage of goods, the rental of vehicles, catering or entertainment events where the service provider undertakes to provide the service on a specified date or within a specified period”, therefore tickets purchased by the user are not redeemable on request, unless otherwise notified by the organiser.
6.2 In the event of cancellation, postponement or change of venue, TICKETSTORE.LV shall not be liable for the exchange or refund of tickets.
6.3 In the event of cancellation/rescheduling of the event, only the face value of the ticket will be refunded to the customer.
6.4 In case of cancellation/rescheduling of the event, ticket exchange or refund shall be arranged by the event organiser or TICKETSTORE.LV after the relevant agreement with the event organiser.
6.5 All complaints regarding the content, quality and advertising of the event shall be submitted to the event organiser.